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7 Mistakes to Avoid When Implementing NetSuite

7 Mistakes to Avoid When Implementing NetSuite



NetSuite Implementation MistakesImplementing NetSuite can change how you do business, helping you increase efficiency and productivity. NetSuite can help businesses automate accounting processes, streamline financial reporting, reduce IT costs, improve customer relations and more. Implementing NetSuite can result in significant cost savings as well as enhanced visibility into business operations. Additionally, it can help companies not only manage their current operations but also anticipate and prevent future problems.

However, as with any change, implementing NetSuite can be a challenge. To ensure a successful implementation and to avoid costly mistakes, businesses should keep the following in mind:


What is NetSuite?

NetSuite is a comprehensive cloud-based business software platform that offers businesses the tools to manage their finances, customers, supply chain and operations. It enables companies to quickly automate manual tasks and gain insight into their operations to make informed decisions. Integrating data across departments and access to real-time analytics gives companies the ability to quickly and accurately identify trends, manage resources, and allocate funds.


Mistakes to Avoid When Implementing NetSuite


1. Not investing enough time into planning

Successful business implementations require careful planning and preparation. Companies should devote sufficient time and resources to plan their transition to NetSuite and understand the implications of the system on their business operations.


2. Skipping training

It is important to ensure that all staff have adequate training in using NetSuite. Companies should provide comprehensive NetSuite training for their employees to familiarise them with the tool and its features, as well as best practices for using it.


3. Not testing the system thoroughly

Companies must ensure that they test NetSuite thoroughly before implementing it to verify accuracy and identify any potential issues. Not testing could lead to unforeseen errors and disruptions to your business.


4. Not involving everyone in the organisation

Implementing a new platform requires buy-in from all levels of the organisation. It is important to involve everyone in the process, from executive leadership to frontline staff, to ensure the successful implementation and adoption of NetSuite across the business.


5. Neglecting security measures

Security should always be a top priority when it comes to data management systems like NetSuite. Companies should carefully consider their security needs and evaluate what measures are necessary for protecting sensitive information stored within the system.


6. Overlooking integration requirements

NetSuite can be integrated with other systems, such as external customer relationship management (CRM) platforms and Point of Sale (POS) solutions. Companies should consider what integrations are necessary and how they will affect their existing processes.


7. Not monitoring data usage

Companies should monitor the way in which users interact with NetSuite to identify any potential issues or areas for improvement. Regularly tracking performance metrics, such as speed of transactions, levels of user engagement and user feedback, can help ensure that NetSuite is being used effectively and efficiently.


Implementing NetSuite can offer numerous benefits to businesses but successful implementation requires careful planning and consideration. By avoiding these common mistakes, companies can ensure that their transition to NetSuite is smooth and successful.


Benefits of Implementing NetSuite

Implementing NetSuite can provide businesses with many advantages compared to running multiple disparate systems. As a single business management platform, NetSuite is designed to be cost-effective and easy to use. Additionally, it can save time by eliminating manual data entry tasks and providing users with timely updates. NetSuite also offers a range of customisation options to meet the unique needs of different businesses.


NetSuite ERP Implementation Phases GraphicAfter implementing NetSuite, customers can expect to see:

  • Improved efficiency and productivity by streamlining processes and automating tasks
  • Enhanced financial visibility with real-time analytics and reporting to help identify trends and make informed decisions
  • Reduced IT costs as the cloud platform eliminates the need for costly hardware and software upgrades
  • Improved customer relations by providing customers with a better experience through faster response times
  • Increased data accuracy with integrated information across departments that reduces the risk of mistakes
  • Improved ability to scale operations as their needs change
  • Enhanced data management and reporting capabilities to help identify areas of improvement and gain better insights into the business.
  • Streamlined financial operations due to the automation of processes and elimination of manual data entry.


The Impact of NetSuite on Customer Relationship Management

NetSuite is designed to improve the customer experience in a number of ways. Its integration capabilities allow businesses to pull data from multiple systems into one place, making it easier to manage customer relationships. Companies can use NetSuite to gain insights into their customers’ preferences and behaviours and adjust their services accordingly. With this improved visibility, companies can anticipate customer needs more effectively and respond quickly to inquiries. Additionally, NetSuite can simplify customer processes such as billing and order tracking, leading to increased satisfaction and loyalty.


The Financial Impact of Implementing NetSuite

NetSuite can significantly reduce IT costs as businesses no longer need to purchase and maintain expensive software or hardware. Additionally, by automating accounting processes, NetSuite can increase efficiency and save valuable time that would otherwise be spent on manual data entry. Companies can also use the platform to better manage their finances and identify improvement areas for increased cost savings.


The Impact on Employees

NetSuite can help streamline day-to-day operations and eliminate manual processes, freeing up employees to focus on higher-value tasks. Additionally, the platform provides real-time analytics that empowers users to make informed decisions quickly. This, in turn, leads to improved productivity and employee satisfaction, as well as increased job satisfaction due to a better understanding of the business. NetSuite Dashboards can also be configured at the user level, allowing your team to create work spaces aligned to how they work, not just how your system works.


What is a NetSuite Rescue?

NetSuite Rescue is a term used to describe the process of fixing and optimising a company's NetSuite implementation that has gone off track or become dysfunctional. NetSuite is a cloud-based enterprise resource planning (ERP) software that can be customised to fit the unique needs of a business. However, sometimes businesses may encounter issues with their NetSuite implementation that prevent them from fully utilising the software's capabilities, resulting in decreased efficiency, lost revenue, or other negative impacts.

A NetSuite Rescue can help a business identify the root causes of these issues and provide solutions to fix them. This process often involves reviewing the business processes, configurations, customisations, and integrations in NetSuite to ensure they are aligned with the company's current needs and goals. The rescue team may also provide training to help the company's employees understand how to use NetSuite effectively.

A NetSuite Rescue should be performed by a team of experts who specialise in NetSuite consulting and implementation, or by a certified NetSuite partner. The ultimate goal of a NetSuite Rescue is to restore the company's NetSuite implementation to a state where it is fully functional and optimised for the business's needs.


Critical Steps to Improving Your NetSuite Account

Evaluating the health of a NetSuite account is an essential step in identifying potential issues and areas for improvement. Here are some steps that a NetSuite consultant may go through to evaluate the health of a NetSuite account and to remediate any identified issues:


Initial Review

The consultant will start by reviewing the overall NetSuite implementation to get an understanding of the current state of the account. They may look at the setup of the account, the business processes, customisations, and integrations to determine if there are any potential issues or areas for improvement.


Identify Specific Issues

Once the initial review is complete, the consultant will start to identify specific issues that may be affecting the health of the account. They may look at the performance of the system, the accuracy of the data, the efficiency of the business processes, and the usability of the system to identify any areas that need attention.


Prioritize Issues

Once the specific issues are identified, the consultant will prioritize them based on the severity of the issue and the potential impact on the business. This will help to focus on the most critical issues first and address them in a timely manner.


Develop a Remediation Plan

After identifying the issues and prioritising them, the consultant will develop a plan to remediate the issues. The plan will include specific actions that need to be taken to address each issue, timelines, and responsible parties.


Implement the Remediation Plan

With the plan in place, the consultant will work with the company to implement the remediation plan. This process will often be iterative, with continual quality checks along the way. This will help ensure your system is operating the way it is expected to, and that users are able to use the system more efficiently.


Test and Validate

Once the remediation plan is implemented, the consultant will test and validate the changes to ensure that they have resolved the identified issues. This may involve testing the performance of the system, data accuracy, or business process efficiency.


Training and Documentation

Finally, the consultant will provide training and documentation to the company's employees to ensure they understand the changes made and how to use the system effectively. This will help to ensure that the issues are not repeated in the future.


Overall, the process of evaluating the health of a NetSuite account and remedying any issues can be complex and time-consuming. However, it is essential to ensure that the system is fully functional, efficient, and effective in supporting the business's needs.


NetSuite Customer Success Stories


Thermomix: Simplifying a Complex Software Ecosystem with NetSuite

The company behind the most advanced all-in-one kitchen appliance on the market - the Thermomix - has an integrated back end system that allows for agile innovation – however this wasn’t always the case.

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Probe: One subsidiary at a time: NetSuite is transforming Probe Group from the bottom-up

As Probe Group has made much of their success through having their finger on the pulse of digital transformation and changing business requisite in the 21st century, it is no surprise then that in 2019, a decision was made to look at NetSuite to future-proof Probe and its 20 plus subsidiaries.

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Institute of Directors in New Zealand: Streamlining Complex Financial Management with NetSuite

The Institute of Directors (IoD) is the professional body for directors at the heart of New Zealand’s governance community. After doubling in size since the 2011 implementation of an antiquated legacy ERP, IoD successfully made the switch to NetSuite in 2019, the ERP of choice for membership organisations across Australia and New Zealand.

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VERIDAPT: A ERP Modernisation Project

With over 15 years of experience monitoring and controlling $4 billion of inventory annually, VERIDAPT recognised that in order to remain a market leader, they must utilise a modern platform with a true single point of truth within their own organisation. That's why in 2016, they migrated from a legacy ERP (MYOB Enterprise) onto NetSuite.

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Next steps for businesses considering NetSuite

In summary, NetSuite is a powerful tool for businesses of all sizes, offering improved data management, streamlined financial operations and enhanced customer relationships. In order to realise the benefits discussed in this article, it is vital that you choose a NetSuite implementation partner who is aligned with your business objectives and has experience in your industry. Be sure to ask plenty of questions regarding past successes and how they plan on ensuring a successful implementation and result.


About PKF Digital

PKF Digital is a leading NetSuite implementation partner that can help your business unlock the full potential of this powerful ERP system. With a team of experienced and certified consultants, PKF Digital can guide you through every step of the implementation process, from initial consultation and customisation to training and ongoing support. By choosing PKF Digital as your NetSuite partner, you can be confident that your business will experience improved efficiency, enhanced data management, streamlined financial operations, and improved customer relationships. Don't miss out on the many benefits of NetSuite – contact PKF Digital today to learn more and get started.


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