When looking for a NetSuite implementation partner, there are many factors to consider. Choosing the right partner that is aligned to the needs of your business is one of the most important decisions for ensuring a successful NetSuite implementation.
All businesses are different, so understanding what your businesses unique requirements are will help ensure you choose a partner that is well positioned to not only guide you through the implementation process but also help to support, maintain and improve your system post go-live.
Why Choosing the Right NetSuite Partner is Important
According to Gartner, around 70% of all ERP implementations are not deemed successful. Whilst not all of these implementations are classed as failures, many businesses report that the end state of their system is not what they expected, and doesn't completely align to the needs of the business.
When selecting a NetSuite partner, you should look for a provider that understands the full scope of your business needs, both now and in the future. In addition to this, the provider should have wide-ranging knowledge of all elements within NetSuite such as setup, configuration, customisation and integrations. It is also important to check the experience and qualifications that the partner's team offers.
Things to Consider When Choosing a NetSuite Implementation Partner
Experience and Expertise With Netsuite
Look for a partner that has extensive experience and knowledge with NetSuite. The best providers will have NetSuite-certified consultants on the team who can advise on all aspects of the system. These consultants are usually classified as either Functional Consultants, or Technical Consultants, each who have their own set of skills and specialisations that are needed during an implementation.
Deep Understanding of Your Business And Industry
A good partner will take the time to understand your business needs and objectives, as well as the industry you operate in. This will allow them to provide tailored advice on how NetSuite can best be utilised within your organisation. It is a good idea to ask your potential partner about previous successful projects that are similar to yours in both size, functionality and complexity. Asking for references is also very normal, so don't be afraid to ask to speak with your potential partners' existing customers to learn more about the process from their point of view and better understand the impact that NetSuite has had on their business post-go-live.
Strong Project Management Capability
Implementing an ERP system requires a high level of project management skills to ensure it runs smoothly and is delivered on time and on budget. The best NetSuite implementation partners will have a strong project management team with documented processes, frameworks and methodologies in place that are tailored to the needs of each project. This includes ongoing communication with all stakeholders, thorough documentation of your NetSuite build, regular status reports and Gantt charts showing the overall project timeline.
Flexibility in Approach
Implementing a new ERP system is challenging, and there will be things that come up throughout the process that neither you nor the potential partner was expecting. It is important to understand your partner's approach to "variation management" so that you have complete transparency over how these change requests will be managed, implemented, approved and charged for. A good NetSuite partner will be able to be flexible in their delivery and provide clear communication around any unexpected challenges that may impact either the delivery timeline or the expected cost of the project.
How to Research and Compare Netsuite Implementation Partners
To find the right NetSuite partner for your organisation, you should start by researching providers online. Utilise review sites such as TrustPilot and G2Crowd to learn more about their customer service levels, project outcomes and overall user experience. Make sure to ask the potential partners for case studies of successful implementations they have completed in the past. You should also look for evidence of whether the implementations have been delivered within budget and timeline commitments.
Assessing the Proposed ERP Implementation Team
During your sales cycle, it is important to get an understanding of who exactly will be on your team when it comes time to implement. A good NetSuite Partner will provide you with the opportunity to meet with these individuals to help you get a better understanding of their experience and approach.
Key members of your implementation should include:
Project Manager: responsible for the day-to-day management of the project, including communication and reporting.
Functional Consultants: responsible for mapping current processes to NetSuite and configuring the system based on your specifications.
Technical Consultants: responsible for developing integrations and customisations using SuiteScript or other development tools.
Test Analyst: responsible for ensuring the quality of the implementation by testing all changes and configurations.
Support Consultant: responsible for providing ongoing post-go-live support and training.
Account Manager: responsible for managing the client relationship and acting as a point of contact during and after the project.
By assessing your potential partner's ERP implementation team, you will be better able to determine which is best suited to your organisation's needs and objectives. Overall, selecting the right NetSuite implementation partner can make all the difference in achieving a successful go-live and getting the most out of your ERP system.
Questions to ask potential NetSuite implementation partners
- Can you provide examples of similar projects you have completed?
- How do you approach NetSuite implementation projects?
- Can you provide references from clients in my industry?
- How do you ensure effective communication and project management?
- Are your consultants NetSuite Certified?
- What level of experience do your consultants have?
Selecting the right NetSuite implementation partner is critical for your organisation's success. Make sure to do your research and ask the right questions to ensure that you get the best fit for your business. With proper planning, communication and a dedicated team of experts on board, you can successfully implement NetSuite and make it work effectively for your business.
Remember to look for a partner that will be accommodating to your specific needs and objectives while also providing the necessary flexibility to respond to unanticipated changes in scope or timeline. A good NetSuite Partner should provide you with both technical expertise and customer service excellence.
About PKF Digital
PKF Digital is a NetSuite implementation specialist with over 20 years of experience and more than 200 successful ERP deployments in the Australian market. With offices in Sydney, Melbourne, Brisbane, Perth and Newcastle, we are dedicated to providing our clients with the highest quality of service, helping them to get the most out of their NetSuite investment. We offer comprehensive services, from pre-implementation planning to post-go-live support and training, tailored to best meet our client's needs. Contact us today to see how we can help you get the most out of your NetSuite solution.
Contact PKF Digital:
Phone: 1300 850 900