Modern companies need advanced software tools to manage their operations effectively. One such tool that has gained immense popularity is NetSuite. NetSuite is a cloud-based enterprise resource planning (ERP) solution that streamlines business operations, automates processes, and provides real-time visibility into performance.
However, implementing NetSuite is not an easy task. It requires technical expertise, experience, and resources. That's where NetSuite Implementation Partners come in. Australian NetSuite partners are local NetSuite consultants, developers, and implementers that help businesses deploy and customise NetSuite to fit their specific needs. In this comprehensive guide, we will explore everything you need to know about working with NetSuite Implementation Partners in Australia.
Understanding NetSuite Partner Program
Before we dive into the details of working with NetSuite partners, let's first understand the NetSuite Partner Program. The NetSuite Partner Program is a comprehensive program that provides training, support, and resources to partners to help them deliver NetSuite solutions to their clients. NetSuite partners are classified into three categories:
Alliance partners are consulting firms and systems integrators that have a deep understanding of NetSuite and its capabilities. These partners have a wide range of expertise and resources to deliver large-scale NetSuite implementations.
Solution providers are partners that offer NetSuite implementation and customisation services to small and medium-sized businesses. These partners work closely with clients to understand their business requirements and provide tailored NetSuite solutions.
SuiteCloud Developer Network (SDN) Partners
SDN partners are developers that build SuiteApps, which are third-party applications that extend NetSuite's functionality. These partners develop and distribute SuiteApps through the NetSuite SuiteApp Marketplace.
To become a NetSuite partner, companies need to meet specific qualifications and requirements, such as having a certain number of NetSuite-certified consultants, demonstrating experience in delivering NetSuite implementations, and meeting revenue targets.
Top NetSuite Partners in Australia
Australia has a vibrant NetSuite ecosystem, with numerous NetSuite partners offering a range of services.
These partners have a proven track record of delivering successful NetSuite implementations to clients across various industries. They offer a range of services, including implementation, customisation, integration, training, and support.
When selecting a NetSuite partner, it's essential to evaluate their experience, expertise, and services offered. It's also crucial to consider their industry focus and verticals served. A partner that has experience in your industry and understands your business requirements is more likely to deliver a successful implementation.
Factors to Consider When Choosing a NetSuite Partner
Choosing the right NetSuite partner is critical to the success of your NetSuite implementation. Here are some factors to consider when selecting a NetSuite partner:
Experience and Expertise of the Partner
When evaluating the experience and expertise of a NetSuite implementation partner, it's important to consider several factors. Firstly, look for partners that have experience in delivering NetSuite implementations to businesses similar to yours. A partner that has experience in your industry or has implemented NetSuite for businesses with similar workflows and processes will be better equipped to understand your unique requirements and challenges.
Ensure Their Implementation Consultants are NetSuite Certified
If you are considering working with a NetSuite Partner, be sure to check their certifications and industry awards. NetSuite offers certifications to partners to demonstrate their expertise and proficiency in implementing and customising NetSuite solutions. NetSuite certifications are highly valued in the industry, and partners with multiple certifications and awards are likely to have a higher level of expertise.
Industry Focus and Verticals Served
A partner with experience in your industry can provide valuable insights and best practices for your business. They can advise on industry-specific metrics, KPIs, and reporting requirements that can help you make better business decisions. They can also provide guidance on industry-specific compliance requirements and regulations that your business needs to adhere to.
In addition to industry focus, consider the partner's experience in serving different verticals. NetSuite offers solutions for various industries, including retail, manufacturing, wholesale distribution, nonprofit, and professional services. Look for partners that have experience in delivering NetSuite solutions to businesses in your vertical. A partner that understands the unique requirements and workflows of your vertical can deliver a more tailored solution that meets your specific needs.
"The key to a successful NetSuite implementation is understanding the unique business requirements of each client and tailoring the solution to meet their needs." - Tracy Hudson, Lead NetSuite Functional Consultant at PKF Digital.
Availability of Support and Resources
When selecting a NetSuite implementation partner, it's important to consider their availability of support and resources. Implementing NetSuite is a complex process that requires technical expertise and resources. Look for partners that have a dedicated team of NetSuite-certified consultants, developers, and support personnel that can provide assistance throughout the implementation process and beyond.
During the implementation process, the partner should provide dedicated project management, technical consulting, and development resources to ensure that the implementation stays on track and is completed on time and within budget. The partner should also provide regular updates and status reports to keep you informed of the progress and any issues.
After the implementation, the partner should provide comprehensive training and support programs for end-users to ensure that they can use NetSuite effectively. They should provide ongoing support and maintenance to address any issues or questions that arise after the implementation. They should also provide regular updates and new features to ensure that your implementation stays up-to-date with the latest NetSuite capabilities.
Implementation Methodology and Timeline
When selecting a NetSuite implementation partner, it's important to ask them about their implementation methodology and timeline. A well-defined methodology and timeline can help ensure that the implementation stays on track and is completed on time and within budget.
The partner should have a proven methodology for implementing NetSuite that includes several stages, such as planning, design, configuration, testing, training, and deployment. Each stage should have defined objectives, deliverables, and timelines. The partner should also have a project management framework that includes regular status updates, risk management, issue resolution, and change management.
The partner should work with you to define the project scope, budget, and timeline. They should provide a detailed project plan that outlines the timeline, milestones, and deliverables for each stage of the implementation. The project plan should also include contingency plans and risk management strategies to mitigate any potential delays or issues.
Training and Support for End-users
When selecting a NetSuite implementation partner, it's important to consider the training and support that they offer for end-users. NetSuite is a powerful tool that requires proper training and support for end-users to use it effectively.
The partner should offer comprehensive training programs that are tailored to your business needs and workflows. The training programs should cover the different modules and features of NetSuite, and should include hands-on training, online resources, and documentation. The partner should also provide ongoing training and support to ensure that your team is up-to-date with the latest NetSuite capabilities.
A good NetSuite Partner will provide dedicated support resources that can address any questions or issues that your team may have. Look for partners that offer multiple levels of support, such as phone, email, and chat support, knowledge bases, forums, and communities. They should also have a team of NetSuite-certified support personnel that can provide prompt and efficient support.
"Comprehensive training and support programs are critical to ensuring that end-users can effectively use NetSuite to its full potential and drive business efficiency." - Bex Markham, Customer Success Manager at PKF Digital.
It's important to evaluate your potential partner's customisation capabilities. A partner with a team of NetSuite-certified developers can customise NetSuite workflows, fields, and forms to meet your unique business requirements. Additionally, the partner should have experience in integrating NetSuite with other applications and systems, enabling a seamless user experience.
Your chosen partner should have a proven method for scoping, customising, and supporting NetSuite enhancements. They should work with you to define your requirements, scope, and timeline, and provide regular updates and status reports to keep you informed of the progress and any issues.
How to Find the Best NetSuite Partner in Australia
Finding the best NetSuite partner in Australia can be a daunting task. Here are some steps to help you find the right partner:
Conducting Research and Due Diligence
Start by researching NetSuite partners in Australia. Check their websites, industry associations, and customer reviews to assess their reputation and credibility. Look for partners that have experience in delivering NetSuite implementations to businesses similar to yours.
Asking the Right Questions During the Selection Process
During the selection process, ask partners about their experience, expertise, and services offered. Ask for customer references and case studies to assess their track record. Ask about their implementation methodology and timeline, training and support programs, and post-implementation support.
Tips for Evaluating Proposals and Contracts
Evaluate proposals and contracts carefully to ensure that they cover all aspects of the implementation, including scope, timeline, pricing, and support. Look for partners that offer transparent pricing, clearly defined milestones, and post-implementation support.
Importance of Building a Strong Relationship with the Partner
Building a strong relationship with your NetSuite partner is critical to the success of your implementation. Work closely with the partner to define your business requirements, set expectations, and establish communication channels. A strong relationship can help ensure that the implementation stays on track and is completed on time and within budget.
Red Flags to Watch Out For
Watch out for partners that overpromise and underdeliver. Look for partners that offer realistic timelines, clear communication, and a commitment to quality. Be wary of partners that offer low prices without providing adequate resources or expertise.
NetSuite Partner Program vs. DIY Implementation
Implementing NetSuite on your own is possible, but it's a complex and challenging process. Working with a NetSuite partner can help ensure that your implementation is completed on time, within budget, and to your satisfaction. Here are some pros and cons of working with a NetSuite partner vs. a DIY implementation:
Pros of Working with a NetSuite Partner
One of the major advantages of working with a NetSuite partner is the technical expertise and experience they bring to the table. Partners have extensive knowledge of NetSuite and its capabilities, allowing them to design and implement customised solutions that fit your specific business needs.
NetSuite partners have a team of certified consultants, developers, and support personnel that can provide comprehensive training and support programs to ensure that your team can use NetSuite to its full potential. Partners can also provide post-implementation support and maintenance, ensuring that your NetSuite implementation runs smoothly and efficiently.
Best Practices for Working With NetSuite Implementation Partners
Working with a NetSuite partner requires careful planning and execution to ensure that the implementation is successful. Here are some best practices for working with NetSuite implementation partners:
Define Your Business Requirements Clearly as Early as Possible
When embarking on a NetSuite implementation project, it's crucial to define your business requirements clearly and communicate them to the partner. This helps ensure that the partner understands your business processes, goals, and challenges, and can customise the implementation accordingly. Early communication of your requirements can also help avoid potential delays or scope changes down the line.
Set Realistic Expectations for Both Internal and External Stakeholders
In addition to defining your requirements, it's important to set realistic expectations for both internal and external stakeholders. Work with the partner to define the implementation timeline, budget, and scope, and establish clear milestones and deliverables. Regular progress tracking can help ensure that the implementation stays on track and that any issues are addressed promptly.
Establish the Best Communication Channels and Conflict Resolution Pathways
Clear communication channels are also crucial for a successful implementation. Establish the best communication channels and conflict resolution pathways with your partner to ensure that you receive timely updates and feedback. Regular meetings and status reports can help keep everyone on the same page and address any issues that arise.
"Establishing clear communication channels with clients is essential to ensuring that the implementation stays on track and that any issues are addressed promptly." - John Chan, Director of Professional Services at PKF Digital.
Invest in On Site Training and Support for End-users
Investing in on-site training and support for end-users is another important consideration. Comprehensive training and support programs can help ensure that your team can use NetSuite effectively, and encourage end-users to provide feedback and suggestions for improvement. With effective training and support, your team can maximise the benefits of NetSuite and increase efficiency across your business processes.
Ensuring a successful NetSuite implementation requires careful consideration of a range of factors. When selecting a NetSuite implementation partner, it's important to evaluate their experience and expertise, industry focus, availability of support and resources, implementation methodology and timeline, training and support for end-users, and customisation capabilities.
By partnering with an experienced NetSuite implementation partner and following these best practices, businesses can maximise the benefits of NetSuite and achieve a successful implementation that meets their unique business needs.
"At PKF Digital, we believe in taking a collaborative approach with our clients, working closely with them to define their business requirements and tailor the NetSuite solution to meet their needs." - Don McLean, CEO at PKF Digital.
If you are interested in learning more about partnering with PKF Digital for NetSuite implementation, please reach out for an obligation free discussion. Our experienced team of NetSuite consultants, developers, and support personnel can provide tailored solutions to meet your unique business needs and ensure a successful implementation. We look forward to hearing from you!